Shipping policy
Shipping Policy
| Region | Shipping Method | Delivery Time (Business Days) | Price (CAD) |
| Canada | Standard | 3 to 9 days | FREE |
| Canada | Xpresspost | 2 to 4 days | $11.59 |
| Canada | Express | 1 to 2 days | $15 |
| USA | Standard | 4 to 8 days | FREE |
| USA | Express | 2 to 3 days | $20 |
| Rest of World | Standard | 6 to 10 days | FREE |
| Rest of World | Express | 7 to 10 days | $35 |
Lost or Missing Packages: Once your order has been shipped and is in the hands of the carrier, we are no longer responsible for lost, stolen, or delayed packages. We recommend contacting the shipping provider directly with your tracking number for updates or to file a claim.
If your package shows as delivered but you did not receive it, please:
– Double check with neighbors, household members, or your building manager
– Wait 24–48 hours, as some carriers mark items as delivered prematurely
– Contact the shipping provider to open an investigation
While we’re not liable for lost packages, we’re happy to assist where we can. Please email contact@kaimanaswim.com with your order number and tracking details.
- Please note KAIMANA SWIM is not liable for lost packages
- All orders are shipped out of Canada through CANADA POST
- We aim to have all our customers orders shipped out within 24-48 hours of receiving them. Any orders placed on weekends or holidays will be dispatched the following business day.
- KAIMANA SWIM is not liable for customs clearances fees that are required by your country, we also are not responsible for the delay in delivery caused by customs. All prices online do not include any of these customs clearance fees. Please familiarize yourself with your country’s customs charges and levies prior to placing an order. In order to comply with Canadian export regulations, all orders placed outside of Canada we are required by law to declare the exact value of all items ordered, amount of items ordered, description of items, and declare each order a "Sale".
- Please note: KAIMANA SWIM is not responsible for any delays caused by CANADA POST, especially during high volume seasons. However, these are the best delivery estimations available.
Please email contact@kaimanaswim.com about any shipping & delivery questions you may have!